422 Privacy Policy — Protection of Malaysian Users' Information
This Privacy Policy explains how 422 collects, uses, stores and protects your personal information as a user of our platform in Malaysia. Please read it carefully before using our services.
Effective date: 1 January 2026. Subject to periodic review.
1. Information We Collect
When you register and use the 422 platform, we collect several categories of information to ensure our service runs smoothly, securely and in line with your needs as a Malaysian user.
Full name, email address, phone number, date of birth and encrypted password. This information is required to verify your identity and enable secure access to your account.
Payment method details in Malaysian Ringgit (MYR), including account holder name, bank account number or e-wallet used for deposits and withdrawals. Full card numbers are not stored.
Device type, operating system, web browser, IP address, device identifier and language settings. This information helps us optimise how the platform displays on your mobile device.
Activity logs including pages visited, games played, bets placed, session duration and interaction patterns. This data is used to improve the overall user experience.
2. How Your Information Is Used
422 uses the information collected solely for platform operations, security and service improvement. We do not sell or rent your personal information to any third party for marketing purposes.
- Account verification and security — ensuring that only the legitimate account holder can access their details and transactions.
- Payment processing — facilitating MYR deposits and withdrawals via local Malaysian payment methods.
- Customer Support — enabling the 422 support team to accurately and efficiently identify and resolve account issues.
- Legal compliance — fulfilling legal obligations related to identity verification, fraud prevention and financial reporting.
- Platform Improvements — analysing usage patterns to improve the platform's interface, speed and usability for Malaysian users.
- Service communications — sending important notifications related to your account, transactions or policy changes that affect you.
3. Cookies and Tracking Technologies
The 422 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored in your browser when you visit our platform.
There are three main categories of cookies we use:
- Essential Cookies
- Required for core platform functions such as login, session management and account security. These cookies cannot be disabled as they are critical to platform operation.
- Performance Cookies
- We collect information on how users interact with the platform — pages visited, load times and errors encountered. This data is used in aggregate form to drive technical improvements.
- Functional Cookies
- Saves your preferences such as display language, display settings, and other personal options to ensure a consistent experience every time you log in.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of parts of the 422 platform.
4. Data Storage, Security and Sharing
All 422 user data is stored on servers protected with industry-grade encryption. Access to user data is strictly limited to authorised personnel and subject to rigorous controls.
422 retains user data for as long as necessary to fulfil the purposes for which it was collected and to meet legal obligations. Active account data is kept for the duration the account remains active. Following account closure, certain data is retained for the periods required under applicable Malaysian law.
Regarding third-party sharing, 422 may share information in the following limited circumstances:
- Payment service providers that process MYR transactions on our behalf — limited strictly to the information needed for processing.
- Government authorities or law enforcement where required under Malaysian law.
- Third-party technical service providers who assist with platform operations, bound by strict confidentiality agreements.
422 never sells, rents or discloses user personal information to advertisers or third-party ad networks.
5. User Rights Over Personal Data
As a 422 platform user, you have certain rights regarding the personal data we hold about you. These rights can be exercised by contacting our support team.
You have the right to request a copy of the personal information we hold about you. Requests will be processed within 14 business days.
If your information is inaccurate or incomplete, you may request a correction via your account profile page or through 422 customer support.
You may request the deletion of your personal data, subject to applicable legal requirements and record-keeping obligations.
To exercise any of the rights above, please contact the 422 support team via the in-platform live chat or by email at [email protected]. Please include your account details to help speed up the verification process.
6. Policy Changes and How to Contact Us
422 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology or legal requirements. Users will be notified of any material changes via in-platform notifications or their registered email address. The effective date at the top of this page will be updated each time a change is made.
We encourage you to review this page from time to time. Continued use of the 422 platform after any changes are published constitutes acceptance of the updated Privacy Policy.
If you have any questions, concerns or complaints about how 422 handles your personal information, please reach out to us via:
- In-platform live chat — available after logging in to your account
- Email: [email protected]
- Section FAQ for answers to frequently asked privacy questions
The 422 support team will respond to privacy-related enquiries within 3 business days.